Aboutespresso is committed to your complete satisfaction. If any product you purchase from Aboutespresso does not meet your expectations, you may return it within 30 days without giving any reason for doing so. Returned goods must be in perfect conditions and undamaged. All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return. Shipping and handling charges are non refundable.