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FAQ
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Do you ship internationally?
Aboutespresso is pleased to ship to hundreds of countries worldwide.
If FedEx or DHL delivers to your country, we will usually ship to it.

What about warranty and service (in case something goes wrong with the machine)?

The products sold at Aboutespresso are covered by a 2 years EU European Union Manufacturer warranty (1 year for rest of the world).

For more info click here.


Do you have a return policy if I am not satisfied?

Aboutespresso is committed to your complete satisfaction. If any product you purchase from Aboutespresso does not meet your expectations, you may return it within 30 days without giving any reason for doing so. Returned goods must be in perfect conditions and undamaged. All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return. Shipping and handling charges are non refundable.


How do I determine shipping rates?
Aboutespresso is doing its best to offer the lowest shipping prices, charging our customers only a part of the real shipping cost. The shipping fees are based on the value of the items and the method of shipment; each country zone has different delivery cost that is clearly indicated in the order form. Should you be entitled to a free shipping offer please check the free shipping option when you submit your Geographic Location on the order form.For further information on shipping costs click here
There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.
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In addition to the cost for the purchase, what would the approximate duty charge be?
All deliveries within the EU (European Union) are duty free. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.
Herebelow import the duty rate for our main overseas markets:
- USA 4.33%
- AUSTRALIA 15%
- JAPAN 5%
- HONG KONG FREE
- SINGAPORE FREE

Will you accept credit cards?
We accept Visa, Master Card, American Express.You have to fill in the requested form on-line or off line. Your credit card is not charged until your order is shipped. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. You will be charged in Euro, the equivalent in your local currency will be calculated directly by your bank.


 


What are the shipping options?
We use Federal Express or DHL express service to ship our machines.

What is the estimate delivery time?

Are the items insured?
All the items we ship are covered by assurance.

Are the items currently in stock?
All 220 Volt and most of 110 Volt items are normally in stock for immediate delivery. If not please allow us about 10days to deliver
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About Espresso - Copyright 2007 - All rights reserved
Italy Phone: +39-049-9904445 - Fax: +39-049-9904446
E-mail: info@aboutespresso.com